Refund policy
Return Policy
We offer a 30-day return window, meaning you can submit a return request within 30 days of the date your order was delivered.
To be eligible for a return, the item must be returned in the same condition as when you received it: unworn or unused, with its original tags attached and in the original packaging. You will also need to provide a receipt or another valid proof of purchase.
To initiate a return, please contact us at contact@nexalia.store. Please note that returned items must be sent to the return address provided by our team. We will provide the applicable address by email.
Once your return request has been approved, we will provide a return shipping label along with instructions explaining where and how to send your package. Items sent back without an approved return request may not be accepted.
For any questions regarding our return procedure, please contact us at contact@nexalia.store.
Damaged or Incorrect Items
We recommend inspecting your order shortly after delivery. If the item is defective, damaged, or different from what you ordered, please contact us as soon as possible so that we can review the issue and determine the appropriate solution.
Exceptions / Non-Returnable Items
Certain products cannot be returned. These include perishable items such as food, flowers, or plants, personalized or specially made products, as well as certain personal care items and cosmetics.
Returns are also not accepted for hazardous materials, flammable liquids, or gases. If you are uncertain whether a specific item qualifies for a return, please contact us before shipping it back.
Sale items and gift cards are also excluded from our return policy and cannot be returned.
Exchanges
If you would like a different product, the fastest option is generally to return the original item. After your return has been approved, you can place a new order for the product you would like instead.
Right of Withdrawal for European Union Customers
In addition to the return conditions outlined above, customers located in the European Union have the right to cancel or return their purchase within 14 days, without being required to provide a reason.
The item must be returned in the same condition in which it was received: unworn or unused, with all tags attached and in its original packaging. A receipt or another valid proof of purchase must also be provided.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or rejected.
If the refund is approved, the refunded amount will be sent automatically to your original payment method within 7–15 business days. Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at: