Shipping policy
Processing Time
All orders are prepared and processed within 2 to 5 business days. Please be aware that orders are not processed, shipped, or delivered on weekends or official public holidays.
During periods of increased demand or when we receive an unusually high volume of orders, processing and shipping times may take slightly longer than normal. If a substantial delay occurs, we will notify you by email with an update.
Shipping Costs and Estimated Delivery Times
Free shipping is offered on all orders unless otherwise indicated.
Estimated delivery times are as follows:
-
United States and Canada: 7 to 10 business days
Please keep in mind that delivery times may vary depending on your location, local postal services, customs clearance procedures, and other factors outside of our control.
Order Tracking
After your order has been shipped, you will receive a tracking link that you can use to follow your package and view its delivery progress.
Customs Duties, Taxes, and Import Charges
Nexalia is not responsible for customs duties, import taxes, VAT, or any other additional charges that may be applied by the destination country.
Any fees or charges requested by customs authorities or other local agencies during or after the shipping process are the sole responsibility of the customer.
Incorrect or Incomplete Shipping Address
Please carefully check your shipping details and ensure that your address is correct and complete before placing your order.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, any additional shipping expenses required to send the order again will be the customer's responsibility.
Lost or Damaged Packages
If your package is lost while in transit or arrives damaged, please contact us within 10 days of delivery at contact@nexalia.store.
Our customer support team will assess the situation and make every reasonable effort to assist you and determine an appropriate resolution as quickly as possible.